Clean stainless steel weekly with a soft cloth, warm water and a mild detergent. DO NOT use steel wool, stainless steel polisher, bleach, salts or acids as these will damage the product. Or use our microfiber mitt, which just uses water on one side to wash and the other dry side to wipe and polish.

Our stickers should not leave residue, but if this happens, remove using adhesive removers such as “Goo-Gone®”, “Un-du®” or “De-solv-it®”. Be sure to rinse the area with water and dry with a soft cloth.

Remove the inner bucket and soak with diluted household bleach and water solution to take away the smell caused by germs and bacteria. Baking soda solution may work too. Most liquid bleach bottles have instructions and directions printed.

Open the lid from the trim portion. Locate the steel chrome rod at the rear of the unit and wipe and lubricate it using WD-40 or similar lubricant.

To close the lid properly, separate the lid and trim with your hand and manually push the trim down. When pushing it down, you will hear a slight noise. The noise you are hearing is normal and will not harm the can in any way. Watch our video on how to close the lid.

Replace liner rim with lid/liner rim assembly part.

Determine if the lid posts are damaged or broken. Watch our video and follow the instructions on how to remove the lid assembly from the step can. Inspect the lid posts (the part where the hinge connects to the body) for any signs of damage or breakage. If broken, replace with hinge block with liner pocket assembly part.